Human Resources Policies and Procedures

Sample Grievance Policy

This tool provides a sample form which outlines the means by which volunteers can submit a complaint or appeal a ruling they believe to be unfair.
  • Key Terms: grievance, legal considerations, policies, policy, volunteer management
  • Source: Penrith Chamber of Commerce

Conflict of Interest

This article provides a compilation of Frequently Asked Questions pertaining to the issue of conflict of interest.
  • Key Terms: conflict of interest, FAQs, governance, policies
  • Year: 2005
  • Source:

Ten Writing Tips for Creating an Effective Code of Conduct

This article explains how to write a code of conduct by focusing on values, beliefs, and expectations rather than facts.
  • Key Terms: code of conduct, ethics, governance, legal considerations, training, volunteer management
  • Year: 2002
  • Source: Ethics Resource Center

Why Have a CODE?

This article explains the value of a code of conduct as a central guide and reference for users in support of day-to-day decision making.
  • Key Terms: code of conduct, decision making, ethics, governance, organizational management, policy, policies, staff development, volunteer management
  • Source: Ethics Resource Center

Youth as Staff

This article discusses the participation of children in community service and makes recommendations to protect their safety.
  • Key Terms: legal considerations, management, risk management, volunteer management, youth
  • Year: 2004
  • Source: The Nonprofit Risk Management Center

Grievance Procedures and Internal Dispute Resolution

This article discusses the importance of providing an outlet for employees' frustrations at the workplace as a way of preventing legal action and boosting employee morale.
  • Key Terms: alternate dispute resolution, arbitration, benefits, grievance, human resources, organizational management, peer review, sexual harassment
  • Year: 2002
  • Source: The Nonprofit Risk Management Center

Get it Right From the Start; Volunteer Policies

This resource gives great tips on how to create a volunteer policy from scratch. It describes things like how to make policies accessible and appealing to volunteers.
  • Key Terms: legal considerations, policy, recruitment, volunteer management, volunteer policies
  • Year: 2002
  • Source: National Center for Volunteering

Introduction to Internet Security in the Workplace

This article covers the basics of Internet security through explaining good and bad password policies, the hazards of social engineers, and Web policies.
  • Key Terms: cookies, legal consideration, online policy, online security, password security, technology, technology plan
  • Year: 2002
  • Source: Tenby, Susan

Sample Personnel Policies

This article includes samples of several personnel policies that nonprofits can adapt for their handbooks as needed.  Some policies included are: recruitment procedures, compensation, work schedules, vacation, sick leave, termination, and grievance procedures.
  • Key Terms: human resources, organizational development, organizational management, personnel policies, recruitment, termination
  • Source: Minnesota Council of Nonprofits

Communicating With Employees During Times of Crisis

This article provides guidelines for staff communication as part of a crisis management plan. It suggests setting up a password-protected intranet that employees can access if the company's facility is damaged.
  • Key Terms: crisis management, facilities management, management, organizational management, staff communication, staff development
  • Year: 2004
  • Source: Hewitt Associates

How To Build an Org Chart

This article provides step-by-step instructions for drawing a traditional organizational chart.
  • Key Terms: management, organziational chart, organizational management
  • Year: 2005
  • Source: Reh, John

At First Glance: How to Read Grievances

This article discusses what element(s) constitutes a valid grievance. The article also provides a checklist of items that will help determine if the complaint is actually a grievance.
  • Key Terms: grievance, grievance policy, human resources, organizational management, power
  • Year: 2004
  • Source: Talbott, Jorge

Records Retention

This article discusses the need to have a retention policy for legal documents. This is especially important for legal compliance and accountability.
  • Key Terms: affirmative action plan, bylaws, equal employment opportunity commission, I-9 form, legal considerations, organizational management, Sarbanes-Oxley Act, records management
  • Year: 2005
  • Source: National Association of Veterans' Research and Education Foundation

Employee Access to Personnel Records

This article discusses laws and policies regarding an employee's right to access their personnel records.
  • Key Terms: human resources, organizational management, personnel file, personnel policies, personnel records
  • Year: 2005
  • Source: Personnel Policy Service, Inc.

Sample Workplace Sexual Harassment Policies

This article provides a document with two sexual harassment policies and a set of harassment investigation guidelines.
  • Key Terms: harassment, human resources, legal consideration, organizational management, sample policy, sexual harassment
  • Year: 2003
  • Source: CCH Incorporated

Planning - Harassment Policy

This article provides sample wording for the development of a harassment policy for volunteers. It also explains what constitutes harassment and the importance of having a policy in place.
  • Key Terms: example, harassment, harassment policies, legal considerations, policies, policy, sample, volunteer management
  • Source: Volunteer BC

Human Resources Management for Public and Nonprofit Organizations

This book provides instruction on how to integrate human resources with an organization's mission.
  • Key Terms: human resources, mission, organizational development, organizational management
  • Year: 2004
  • Source: Pynes, Joan


This article examines the pros and cons of writing a personnel manual for a small business.  It emphasizes having a universal handbook that every employee is required to read and documenting that they have received it and understand its contents.
  • Key Terms: human resources, organizational management, personnel policies, policy, training manual
  • Year: 2004
  • Source: Business Owner's Toolkit

Internet and Email Use Developing an Effective Company Policy for Employee Internet and Email Use

This article discusses policies for personal equipment use by employees, with an emphasis on computer and internet usage.  Links to sample policies are included.
  • Key Terms: employee internet use, employee privacy, legal considerations, monitoring employee email, technology, technology plan
  • Year: 2007
  • Source: Human Resources in the Voluntary Sector

Voice Mail, Email, Internet Access, and Computer Files Policy

This article describes legal implications of policies against personal use of technology equipment.  Policies prohibiting personal use of equipment must be non-discriminatory and be fairly enforced.
  • Key Terms: Internet access policy, employees electronic communications, legal consideration, online policies, technology, technology planning
  • Year: 2004
  • Source: Human Resource Solutions

Managing Your Employees - A Guide to Building a Personnel Manual

This article describes key elements in writing a personnel manual and includes links to Canadian legislation as well as discretionary considerations and liability concerns that affect manual content.
  • Key Terms: human resources, organizational management, personnel policies, policy
  • Year: 2003
  • Source:

Pittsburgh Nonprofits Create Human Resources Collaborative

This article shares a model developed by three nonprofits to share hiring, benefits, and other human resources responsibilities.
  • Key Terms: administration, compensation and benefits, hiring, human resources, internal analysis, organizational management, request for proposal, target audience
  • Year: 2003
  • Source: Glover, Lynn

Employment Handbook Sample

This resource is a sample of a comprehensive employee handbook.
  • Key Terms: CEO 201, employee handbook, human recources, managing staff & volunteers, organizational management
  • Source: Navran, Frank

Creating and Maintaining Personnel Files

This article discusses how to maintain personnel records and what items should, and should not be, included in an employee's personnel record.
  • Key Terms: employee confidentiality, employee benefit plan, human resource, organizational management, personnel records
  • Source: Nolo

Nonprofit Organizations - Disclosure of Information

This article provides a comprehensive outline of laws and regulations requiring public disclosure of information by a nonprofit.
  • Key Terms: form 990, I-9 form, legal considerations, nonprofit law, organizational management
  • Year: 2001
  • Source: Griesmann, Donald A.


This article discusses the legal requirements for maintaining business and personnel records and the laws that mandate those actions.  It also lists the pros and cons of different types of recordkeeping systems.
  • Key Terms: human resources, legal considerations, organizational development, organizational management, personnel records
  • Year: 2003
  • Source: Auxillium West

What Goes in a Conflict of Interest Policy?

This collection of articles provides information on creating a conflict of interest policy for a nonprofit organization.
  • Key Terms: conflict of interest, organizational development, organizational management, sample
  • Year: 2003
  • Source: Nonprofit FAQ

Creating Your Employee Handbook: A Do-It-Yourself Kit for Nonprofits

This book discusses how to craft an employee manual that reflects an organization's policies, mission and employment culture.
  • Key Terms: benefit policy, culture, cultural competency, employee policy, feedback, mission, human resources, organizational development, organizational management, workplace standards
  • Year: 2000
  • Source: Bernstein, Leyna

Eligibility and Acceptable Use Policy for Information Technology

This is an example of acceptable use policy for organizations seeking guidelines on staff or volunteer use of technology resources such as the fax machine, telephones and computers.
  • Key Terms: legal considerations, policies, policy, technology planning, volunteer management, volunteer technology
  • Year: 2000
  • Source: The University of Chicago
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