Nonprofit Good Practice Guide - Resources

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Resources in Operations Management


ABCs of Business Continuity and Disaster Recovery Planning \| Direct Link This article provides suggestions to prepare for disruptive events using disaster recovery and business continuity planning. It goes on to give examples of other organization plans and provides a list of top mistakes companies make in disaster recovery. Key Terms: business plan, crisis communication plan, disaster recovery, management, organization management, planning, technology, technology planning Author: CSOonline.com \| Published: 2005 Preferred Practice: Prepare a Technology Plan A good technology plan includes an inventory of equipment and staff skills, a statement of goals with corresponding timeline, and a set of budget and evaluation criteria. Source: Johnson Center for Philanthropy
Aches and Pains at Work \| Direct Link This worksheet lists symptoms and possible causes related to ergonomics at work. Key Terms: ergonomics, health and safety, human resources, organizational management Author: Ergonomics in Australia
Americans with Disabilities Act Questions and Answers \| Direct Link This article is designed to provide answers to some of the most often asked questions about the Americans with Disabilities Act.. Key Terms: Americans with Disabilities Act, Americans with Disabilities guidelines, human resources, organizational management Author: U.S. Department of Justice \| Published: 2001
Business Case for Videoconferencing \| Direct Link This article outlines the benefits of video and face to face conferencing using real world examples for successful collaboration. Key Terms: collaboration, communication, conferencing, organizational development, organizational management, technology, videoconferencing Author: Davis, Andrew & Weinstein, Ira \| Published: 2005
Communicating With Employees During Times of Crisis \| Direct Link This article provides guidelines for staff communication as part of a crisis management plan. It suggests setting up a password-protected intranet that employees can access if the company's facility is damaged. crisis management, facilities management, management, organizational management, staff communication, staff development Author: Hewitt Associates \| Published: 2004
Complete Training for Receptionist \| Direct Link This video demonstrates a training program for administrative systems staff. Key Terms: organizational management, staff development, training Author: Simitar Entertainment \| Published: 1992
Conference Call Services \| Direct Link This software provides three types of conferencing services: Web Scheduled Premium 800 (per minute charge), Web Scheduled Standard (free) and Reservationless Standard (free). Conferencing takes place on regular telephone lines. Administrative functions are offered with the Web Scheduled conferencing. Key Terms: communication, conferencing, networking, organizational management, technology Author: Integrated Data Concepts Teleconferencing Services \| Published: 2000
Crisis Communication Plan: A PR Blue Print \| Direct Link This article provides a basic outline for organizations dealing with communication crisis and explains how management should respond. There are sample statements and news releases. Key Terms: communication plan, crisis management, management, marketing, marketing and communications, planning Author: Freeo, Sandra K. Clawson Pitfall: Being too Busy to Plan Don't let the daily demands of operating a nonprofit keep you from building a solid marketing and communications plan that is directly tied to your organization's mission and goals. You can't be strategic without one. Source: Williams Group, a strategic communications resource
Crisis Management \| Direct Link This article suggests forecasting potential crises an organization can encounter and having a plan to communicate, and continue operations if possible during the crisis. Key Terms: communication plan, crisis management, management, marketing and communications, operations plan, planning Author: McNamara, Carter \| Published: 1999
Crisis Management Essentials \| Direct Link This tip sheet offers eight basic crisis management tips. Key Terms: crisis management, ethics, legal considerations, management, organizational management, risk management Author: Risk Management Resource Center \| Published: 2003
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