Frequently Asked Questions About Conflict Resolution
This toolkit addresses what conflict resolution is, what types of disputes can be addressed through conflict resolution, and how to find a qualified mediator.Key Terms: advocacy, arbitration, Alternative Dispute Resolution (ADR), communication, community conferencing, conflict resolution, mediation, negotiation, peer mediation
http://www.acrnet.org/about/CR-FAQ.htm
Author: Association for Conflict Resolution
Published: 2002